Refund Policy

Effective date: October 30, 2026

Version 1.0

This policy explains what you are charged, when you are charged, and how cancellations, renewals and refunds work for orders placed through the MyOrbit Health checkout.

MyOrbit Health, Inc. ("MyOrbit", "we", "us" or "our") provides the technology platform and billing services for orders placed through MyOrbit, and collects payment for those orders. Medical care is provided by the independent medical practices in the MyOrbit Health provider network and their licensed providers. Medications are dispensed and shipped by licensed pharmacies. MyOrbit does not practice medicine or pharmacy. "The brand" means the business through which you ordered.

Orders placed through this checkout are self-pay. Neither MyOrbit nor the practices bill your health insurance for them.

1. Who this policy covers

This policy applies when MyOrbit collected your payment at checkout.

Sometimes the brand through which you ordered charges you directly. When that happens, the brand's refund policy applies to that payment and the brand issues any refund. Please contact the brand directly. The clinical terms of the medical practice that treats you still apply to your care, but the refund terms in sections 3 to 11 of this policy do not apply to that payment. Section 12 (Good Faith Estimate) applies however you paid.

If you are not sure who collected your payment, check your receipt and the name on your card statement, or contact us (section 13).

2. What you pay and when

• You pay in full at checkout. Your card is charged when you place your order, before a provider reviews your information.
• The price shown at checkout is the price you pay. It covers the provider's review of your information and any visit your provider requires. There is no separate visit fee, and there is no fee for missing or cancelling a visit.
• Shipping is included in the price shown, unless a shipping charge is shown separately before you pay.
• Discounts apply as shown at checkout. Any refund is of the amount you actually paid.
• Duplicate charges. If you are charged more than once for the same order, contact us and we will refund the duplicate charge.
• Your card on file. If you choose a plan, the card you use at checkout is stored securely by our payment processor so that it can be charged for the renewals you agreed to (section 7). You can ask us to update or remove it at any time.

Paying for an order does not guarantee a prescription. Your provider decides whether treatment is right for you.

3. If your provider does not prescribe

If your provider decides not to prescribe, you receive a full refund of what you paid for that order, to your original payment method. We issue the refund within 5 business days of the provider's decision. You do not need to ask for it.

If no provider licensed in your state is available to treat you, you also receive a full refund of what you paid for that order.

4. Cancelling an order

Whether you receive a refund when you cancel depends on how far your order has progressed. To cancel, contact us as soon as possible (section 13).

Once a prescription has been sent to the pharmacy, the pharmacy begins preparing your medication for you, so we cannot offer a refund at that stage. Dispensed medication also cannot be returned (section 6).

5. If the pharmacy cannot fill your order

Occasionally a pharmacy cannot fill or ship an order, for example because a medication is unavailable or cannot be shipped to your state. If that happens, we issue a full refund for that order to your original payment method. You do not need to ask for it.

6. Returns, and damaged, wrong or missing items

For your safety and under state pharmacy laws, dispensed medication cannot be re-dispensed, so we do not accept returns of dispensed medication, whether or not the package was opened. Please do not mail medication back. To dispose of medication you do not need, follow the U.S. Food and Drug Administration's guidance on safe disposal and drug take-back programs.

If your order arrives damaged, you receive the wrong item, or an item is missing:

1. Do not use any medication that looks damaged, spoiled or different from what was prescribed.
2. Contact us within 7 days of delivery. If your package never arrived, contact us within 7 days of the expected delivery date.
3. Include your order details and, where possible, a photo of the package, the label and the item.

We will arrange a replacement or a refund for the affected item. If a replacement requires a new prescription, your provider may need to review your order first.

7. Plans that renew automatically

Some treatments are offered as plans. If you choose a plan, it renews automatically at the price and on the schedule shown at checkout until you cancel. Before you pay, we clearly tell you that your order is a plan that renews automatically, the amount of each renewal charge, and how often you will be charged.

• At each renewal, the card on file from checkout is charged the renewal amount.
• Any first-order discount applies only to your first charge unless the checkout says otherwise.
• We will not charge a higher renewal price unless we have told you about the change at least 7 days before the new price applies and you have had the chance to cancel before it applies.
• Medication for a renewal is sent only while you have a valid, active prescription. Your provider may ask you to complete a check-in before a refill is sent.
• If a refill for a renewal cannot be sent because your prescription has ended or your provider does not approve it, we refund that renewal charge in full without you asking, as in section 3.

8. How to cancel a plan

You can cancel a plan at any time, in either of these ways:

• In your patient portal, from your account where available; or
• By email to hello@myorbithealth.com.

Cancelling stops all future renewal charges. Your cancellation takes effect when we receive it. If you cancel before your next renewal date, you will not be charged for that renewal. Cancelling does not by itself cancel an order that is already in progress; section 4 explains refunds for those.

If a renewal charge has already been made, it is refundable on request until the prescription for that renewal has been sent to the pharmacy. After that, it is not refundable, for the reasons in section 4.

9. How to request a refund

Email hello@myorbithealth.com and include:

• your name and the email address you used to order,
• your order or receipt details, and
• the reason for your request.

Please do not send card numbers, and include only the health details needed to explain your request. We will reply to let you know whether a refund has been approved.

10. How and when refunds are paid

• Refunds are paid to your original payment method. We cannot send a refund to a different card or account.
• After we issue a refund, it usually takes 5 to 10 business days to appear on your statement, depending on your bank or card issuer.

11. Payment disputes

If you have a problem with a charge, please contact us first. It is usually the fastest way to resolve it. Nothing in this policy limits your right to dispute a charge with your bank or card issuer.

If a charge is disputed with your bank, we may pause the related order while the dispute is reviewed. If the dispute is decided in your favor, you will not also receive a refund from us for the same amount. Disputing a charge does not cancel a plan; to stop future charges, cancel your plan as described in section 8.

12. Good Faith Estimate and your rights

Under the federal No Surprises Act, if you are uninsured or paying for care yourself, you have the right to receive a Good Faith Estimate of the expected charges for your care. The Good Faith Estimate comes from the practice that treats you. Your provider will give you a Good Faith Estimate in writing before your care, and you can also ask the practice for one at any time by emailing hello@myorbithealth.com; we will pass your request to them. If you receive a bill that is at least $400 more than your Good Faith Estimate, you can dispute the bill. Save a copy of your Good Faith Estimate. For questions or more information, visit https://www.cms.gov/nosurprises or call 1-800-985-3059.

This policy does not limit any refund or other right you have under applicable federal or state law, including consumer protection law.

13. Contact us

For billing, cancellation or refund questions:

• Email: hello@myorbithealth.com
• Phone: (951) 329-2195
• Mail: MyOrbit Health, Inc., 3524 Silverside Road, Suite 35B, Wilmington, DE 19810-4929

You may also wish to read the Notice of Privacy Practices of the independent medical practices in the MyOrbit Health provider network (https://my.myorbithealth.com/legal/notice-of-privacy-practices.html) and the Telehealth Informed Consent (https://my.myorbithealth.com/legal/informed-consent.html).

14. Changes to this policy

We may update this policy from time to time. The effective date at the top shows when it last changed, and the current version is always available at https://my.myorbithealth.com/legal/refund-policy.html. Changes apply to orders placed, and to plan renewals charged, after the new effective date, except that for a plan you already have, a change to its renewal or refund terms applies only after we have told you about it at least 7 days before your next renewal under the changed terms and you have had the chance to cancel.